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Offered Services

With the speed at which new technologies are developing in the IT sector, it is difficult for most businesses to take care of all their IT needs. When you outsource your services, you provide the expertise needed to solve your IT challenges.

This is why Infovirtuel has become a trusted partner of business owners in Quebec since 2009. This has allowed us to specialise in IT support for businesses and cover needs in: IT technical support, cybersecurity, outsourcing, backups, Office 365, email migration, server monitoring, cloud computing servers (Azure), and the sale of computers and software.

Here is a list of our main services, but keep in mind that we distinguish ourselves by providing unrivalled customer service because, as an Infovirtuel customer, you can expect to speak directly to a qualified technician when you call.

Here is a list of our main services, but keep in mind that we distinguish ourselves by providing unrivalled customer service because, as an Infovirtuel customer, you can expect to speak directly to a qualified technician when you call.

IT Support

Downtimes are expensive for you and we know it. You will never have to wait to be called back by a technician again. Our team of experts answers the phone and quickly finds the solution to all your computer problems, whether it’s about emails, backups, printer, networking, VPN, server, Office 365, anti-virus and more! All with buttons (with the exception of washers and dryers).

With or without contract

Immediate remote control

Microsoft Certified Experts

Hardware available within 24 hours

Printer management

Servers

Downtimes are expensive for you and we know it. You will never have to wait to be called back by a technician again. Our team of experts answers the phone and quickly finds the solution to all your computer problems, whether it’s about emails, backups, printer, networking, VPN, server, Office 365, anti-virus and more! All with buttons (with the exception of washers and dryers).

With or without contract

Immediate remote control

Microsoft Certified Experts

Hardware available within 24 hours

Printer management

Email | Office 365

E-mail communication plays an important role in your organization's success. We configure and support e-mail solutions and transfer existing files and messages. To maximize our customers' productivity, we upgrade and synchronize your contacts, schedules, tasks, Microsoft Teams, Microsoft Onedrive and SharePoint. Installation, migration and maintenance.

Migration to Microsoft Office 365

Migrating from other email services (Gmail, Pop et Imap)

BitTitan Expert

Enhaced

We keep you safe from hackers by storing and encrypting your data. We can block movie sites, adult content, unwanted downloads, games or remote control apps, as well as a large list of unwanted countries. Benefit from our expertise to liberate your mind and concentrate on your core business. Troubleshooting and fast assistance.

Antivirus

Routers (Fortinet)

Firewall

VPN

Network

We configure and install products such as routers and WIFI access points for efficient maintenance of your infrastructure Do you wish to work from home safely? We can assist you through our VPN solutions for virtual offices. We make sure that every person, IT machine and resource in your organization is connected correctly.

Fortinet, Cisco, Unify, Recognized hardware

On-site deployment

WIFI Coverage Plan

Security implementation (Routers)

Back-up

We use VEEAM, the world's most widely used solution for backups, fast restores, copies, connectivity, anti-ransomware and file protection, to ensure the security of your servers (physical, virtual or cloud), your email, Microsoft Onedrive and Sharepoint. This means you can rely on full protection for all your digital tools. This means you can rely on full protection for all your digital tools. We implement 3-2-1 Back-up strategy, meaning 3 copies of your data, 2 different media and 1 unreachable external copy.

Azure Server

Cloud Server

Office 365 Back-up

3-2-1 Back-Up Strategy

On-site Technician

We can provide you with experienced professionals who work in your company while enjoying the support of a specialized organization. Having a qualified technician familiar with your organization's daily activities helps maximize productivity. . Service offered for full-time, partial and short or long term (ex: vacation replacement or maternity leave).

Technicians | Level 1, 2 or 3

Email Migration Project

Server migration project

Cloud migration project

Equipement sales

Our customers benefit from our inventory which always contains 10 to 20 computers configured and ready to be delivered. Renowned DELL products such as Latitude and Optiplex that are among the most efficient in the industry.

Intel i5 13

16GB RAM

512 GB of fast storage (NVMe SSDs)

Phishing test + security training

Humans are responsible for over 85% of security breaches. Protecting your data and securing your IT system is essential. Contact us to find out how you can strengthen your company's security.

Comprehensive phishing test for all company employees
Training users to circumvent phishing attacks